People
use different approaches to leadership situations.
1. One approach is to
assume the position of a dictator
·
Dictators don't last long
·
Employees
may fake loyalty for a while, but unrest soon develops. Some of the best
employees leave, and those remaining get together and plot against the tyrant.
The result is that the organization ceases to function smoothly. This puts
the dictator in a bad light with his superior
2. A second leadership
technique is the cold, mechanical, I'm a rule-book-operator approach
·
This would-be leader treats human beings as machines
·
The
"machines" that work for him, develop only part of their energy
3. Persons who rise to
tremendous leadership heights, use a third approach that we call "Being
Human."
·
Say,
"You are a human being. I respect you. I'm here to help you in every way I
can."
·
Say,
“If employees are doing something wrong or are making a mistake, I am doubly
careful not to hurt their feelings and make them feel small or embarrassed.”
Use four simple steps:
"First, I talk to them privately.
"Second, I praise them for
what they are doing well.
"Third, I point out the one
thing at the moment that they could do better and I help them find the way.
"Fourth, I praise them again
on their good points.
And
this four-step formula works
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